Privacy and Cookie Policy
1. LATZIO & PRIVACY
Our Privacy Policy sets out how Latzio collects, uses, and shares your personal information.
2. PERSONAL INFORMATION WE COLLECT
2.1. How We Collect Personal Information
Latzio collects personal data from you when you voluntarily submit information directly to us or through our platform. We collect information when you create an account on our platform, subscribe to our newsletter, purchase products, correspond with us, provide feedback and reviews, enter competitions, and respond to surveys or promotions.
2.2. Types of personal information we collect:
(a) Contact details: including your name, email address, telephone number, and addresses.
(b) Payment information: including the products you purchase from us, your payment method, and credit/debit card details.
(c) Latzio automatically collects information about devices used to view our platform, including device type, operating system, browser, Internet Service Provider, IP address, and device’s telephone number (if applicable).
(d) Latzio automatically collects information about the products you view, add to basket, add to wish list, and purchase.
3. HOW WE USE YOUR PERSONAL INFORMATION:
Latzio uses your personal information for the following purposes:
(a) Contact details, so we can communicate with you via phone or email about any queries, issues, problems, or concerns you have. We may also use your contact details if you subscribe to our newsletter. Please see section 6 for more information.
(b) Payment information, so we can process payment for products you purchase from us.
We may aggregate personal information to test our IT systems, for research & data analysis, to improve our website, analyse our sales, and develop new products or features. This data is anonymous and cannot be used to identify you.
4. STORING & TRANSFERRING YOUR PERSONAL INFORMATION
4.1. International Transfers of your Personal Data
The transfer and storage of your personal information is only carried out where necessary, for example when placing orders with our suppliers and arranging deliveries with our couriers.
The personal information we collect may be transferred to and stored in countries beyond the jurisdiction of your location. This includes countries outside the European Union. When your personal information is transferred and stored, these jurisdictions may offer varying levels of protection and may be less protective than your jurisdiction of origin.
Latzio ensures your personal data is treated securely and in accordance with this Privacy Policy.
5. SHARING INFORMATION WITH THIRD PARTIES
We may share your personal information with the following parties:
5.1. Service providers and partners: we use third party delivery services to deliver the products you buy to your address. These third parties are only permitted to use your personal data in accordance with our instructions and are required to keep your information secure.
5.2. Klarna
If you use Klarna’s payment options, Latzio will pass required personal information to Klarna, including your order number and contact details. This is required for Klarna to assess if you qualify for their service and for them to customise your payment options.
General information regarding Klarna can be found on their website. Your personal information is handled in accordance with the information in Klarna’s privacy policy.
5.3. Paypal
If you use Paypal as a transaction method, please familiarise yourself with Paypal’s privacy policy and terms & conditions.
6. MARKETING & ADVERTISING
6.1. Email Marketing
If you consent to subscribe to our newsletter, we may contact you by email with information about our products and services. These newsletters are created by our marketing team to promote new brands and bestselling products. You may unsubscribe to our newsletter at any time.
6.2. Email Notifications About Your Order
We may email you to provide important updates relating to your order, including automated updates, and correspondence from our customer services team.
6.3. Advertising, Marketing, & Social Media
We may show advertisements to you on our marketing and social media channels. In order to do this, we may collection information about:
(a) how you use our website, including the web pages you visit
(b) products you view, add to basket, and purchase
(c) the web pages you use, including visiting, viewing, and interacting with.
This information may include the IP address of the device you use to navigate our website, and the e-mail address you provide to us on our platform.
We use this information to make sure adverts you see on our platform and other platforms are more relevant to you.
7. RETAINING YOUR PERSONAL INFORMATION
Latzio retains your personal information for as long as we believe necessary to fulfil our commercial and business purposes, or to comply with the law – for example, audit requirements, regulatory requests, or orders from courts or law enforcement.
8. CONTACT US
If you have any questions, comments, or requests relating to this privacy policy, please get in touch with us at customerservices@latzio.com.
II. COOKIES POLICY
Last Updated: 25 June 2021
1. LATZIO & COOKIES
This cookie policy explains how Latzio uses cookies on our platform. Please read our cookie policy to understand the types of cookies we use and how these cookies interact with your device.
2. TYPES OF COOKIES USED BY LATZIO.COM
2.1. STRICTLY NECESSARY COOKIES
Strictly necessary cookies allow you to navigate our platform and use our features. Without these cookies, essential functions of our website may not work, and you may be unable to access secure areas of the website.
2.2. FUNCTIONALITY COOKIES
Functionality cookies allow our website to remember the options you select when viewing our website. For example, functionality cookies are used to remember your username, country selection, and language choice.
2.3. ANALYTICS COOKIES
Analytics cookies collect information about how you use our platform. For example, Latzio uses Google Analytics cookies to understand which pages our users visit frequently, how users move from one link to another, and if users encounter error messages.
These cookies give us valuable analytical information about our website performance and give us suggestions for how to improve user experience.
2.4. MARKETING COOKIES
Marketing cookies are used to measure the effectiveness of our advertising campaigns. They also make our advertisements relevant to you and limit the number of times you see an advertisement from us.
We may share marketing cookies with our advertising partners. This means after visiting Latzio.com, you may see advertisements from us elsewhere on the internet, including Facebook, Google, and Pinterest.
2.5. SOCIAL MEDIA COOKIES
Some parts of our website may contain tools and applications linked to third party social media service providers such as Facebook and Pinterest. These social media providers may set their own cookies on your device.
We do not control these cookies. For further information about social media cookies, please check the relevant social media provider’s platform.
3. HOW LONG WILL COOKIES REMAIN ON YOUR DEVICE?
Latzio uses two types of cookies. Session cookies will remain on your device until you stop browsing at Latzio. Persistent cookies will remain on your device until they expire or are deleted.
4. FIRST & THIRD-PARTY COOKIES
4.1. “First party cookies” belong to Latzio. We place them on your device for purposes mentioned in section 2, including for website functionality and marketing.
4.2. “Third party cookies” do not belong to Latzio. Third parties place these cookies on your device when you visit our platform. Please refer to the relevant third-party website for their cookie policy.
5. HOW TO MANAGE COOKIES FROM LATZIO
Many browsers have the option to enable, disable, or delete cookies. Please follow the instructions provided by your browser.
Please be aware that when changing your cookies settings, you may not be able to access secure areas of Latzio.com, and other parts of our platform may not work properly.
6. CONTACT US
If you have any questions, comments, or requests relating to this cookie policy, please get in touch with us at customerservices@latzio.com.
