Due to the Covid-19 situation, we appreciate and seek your understanding and patience to expect possible slight delays in shipping to some locations. 

UK Delivery

Free delivery on orders over £50.

£5.95 will be charged on orders under £50.

“In Stock” items: UK Standard Delivery is within 2- 3 days.

“Pre-Order” items: UK Standard delivery, the estimated time is displayed with each product.

There would be a fixed charge for certain out of reach postcodes.

UK Heavy Furniture Delivery

Furniture* of over 30KG will be delivered with 2 Man-White-Glove delivery service to the room of your choice.  Please note that this service applies to deliveries in the UK Mainland only.

International Delivery

We deliver worldwide all the products on our website. The following list shows the cost of the delivery charge for non-furniture items*. For furniture and heavier items, the charge will be calculated in the shopping cart.  Shipping of furniture and heavier items* will be via sea freight.   If your country is not listed below, we can do a custom delivery quote via email at [email protected]

• “In Stock” items: Standard International Delivery is within 3 / 5 days.
• Pre-Order” items: International  Standard Delivery, the estimated time is displayed with each product.
• Import duties & custom tariffs of respective countries are the responsibilities of the customer unless stated by Latzio.com.

Return Policy

We would like our customers to be 100% happy and satisfied with their purchases, therefore, we have no quibble policy. If you are not happy about your item or there is a factory defect or damage due to transport, you can return the item/s for either an exchange or full refund as follow:

• Damaged item/s must be notified within 7 days and email to us at (with photo images of the damaged parts) to [email protected]
• Change of mind   
  • • • • UK and EU member countries –  Items must be returned in their original packaging and in factory conditions.  Please advise us when returning items by emailing [email protected] within 14 days of receipt of the goods and we will arrange collection.
        • International orders, Norway and Switzerland – Items must be returned in their original packaging and in factory conditions within 14 days of receipt but you will be responsible for the freight cost to return the items.  However, the collection may be arranged by Latzio. Please email [email protected] if you need further assistance.

We will arrange collection at a time convenient for you, just contact us and a member of our team will be happy to help you.

More information can be found at Cancellations, Returns & Refunds

Exchange Policy

There are no extra charges for the delivery of exchanges due to factory defect or transport damage. However, there would be a charge if you just changed your mind about the items and wish to exchange for a different colour, size, or something else. The charge will depend upon the item and we will advise you prior to exchange.

Refund Policy

Although it is usually faster, please allow up to 10 days for the refund to reach your account.  Please review the details of our Terms & Conditions, Shipping & Delivery or Cancellations, Returns & Refunds

(*Heavy & larger items on our website are classed as: Tables, Chairs, Stools, Sofas, Coffee Tables, Side Tables, Side Boards, Cabinets, Large Book Shelves, Large Trunks, Large Mirrors. Large Lamps)

Important notice – Heavy and larger items are likely to be shipped via sea freight, hence adding additional time for delivery.